Dear Sir/ Madam, 

Subject: Transaction failed and amount debited. Yet to receive refund of Rs.565/-. 

I made a payment against the house property tax on 26th Apr 2015 through online HDFC account. The first payment I made gave me an error that the "Transaction Failed" however my account got debited for the amount of Rs.565/-. I have not got refund of this amount as well from the bank. Failure bank transaction ID is 426193720 towards property tax for 2015-16. I contacted the bank and they have asked me to raise a complaint with BBMP for the refund amount. Can you pls assist me with this query.

Other Details:

Failure Bank transaction ID: 426193720 

Transaction Statement:

                    26 Apr 2015  PTax1516-BBMPMC 426193720    26 Apr 2015          565.00

Application No: 890158601

New PID No: 131-W0019-45

Name: BHAGIRATHI G. RAO

Address: 415  ITI HBCS LAYOUT NAYANDANA HALLI  , CHANDRALAYOUT

 I subsequently also paid the property tax one more time and the transaction was successful.

I am raising this complaint since I have not yet received refund of my failure transaction amount. 

I tried to call several times but in vain and hence this complaint. Look forward to your assistance. 

Thanks and Regards

Pradeep