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Complaint No. : FMS/CMT-2821
Project Name BBMP - FMS Complaint Raised Date 16-05-2015
Subject Transaction Failure-IDBI payment gateway-Amount Debited
Complaint / Requirement

HI Sir/Madam,

I have made the payment of property tax online using the IDBI payment gateway provided (SBI debit Card) The amount (6520rs) was accordingly deducted from my accont but in the BBMP website it showed as transaction failed. The system does not reflect that the payment has been made and even recipt is not available .

Expecting your assistance at the earliest 

Regards.

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Please find below the confirmation of payment mail received from the payment gateway(IDBI)

Dear Customer,

As requested by you, please note that the following SALE has been processed by IDBI Bank - Eazy2Pay Payment Gateway :

Merchant Name: Bruhat Bangalore Mahanag

Merchant Ref Number: 232647409955-1740304-890270094

Payment Amount: Rs. 6592.00

Payment Date: Sat May 16 16:19:14 GMT+05:30 2015

Card Used: XXXX XXXX XXXX 3086

Transaction Identification Number: 75564746-16464024.

Please quote your Transaction Identification Number for any queries relating to this request. Please contact us at <mail@mail.com> for any assistance that you may require.

We thank you for subscribing to Eazy2Pay and assure you of our best services.

Sincerely,

Eazy2Pay PG Team

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