Dear Sir/ Madam, 

(Reference my email dt 09th May 2015 to BBMPSAS@BBMP.GOV.IN

Subject: Transaction failed and amount debited. Yet to receive refund of Rs.4,500/-. 

I made a payment against the house property tax on 24th Apr 2015 through online HDFC account. The first payment I made gave me an error that the "Transaction Failed" however my account got debited for the amount of Rs.4,500/-. I have not got refund of this amount as well from the bank. Failure bank transaction ID is 424200320 towards property tax for 2014-15. Payment was made around 8PM on 24th April 2015. I contacted the bank and they have asked me to raise a complaint with BBMP for the refund amount. Can you pls assist me with this query.

Other Details:

Failure Bank transaction ID: 424200320

Previous Year Application No. 625645825

Name: S.Uma & P.D.Gaghavendra Rao

Address: B-G01, ABAN HUMMING BEES APTS, SOMASUNDARAPALYA, BANGALORE 560 102

I subsequently also paid the property tax one more time and the transaction was successful. Successful transaction ID: 424200435 and application ID is 790305946.

I am raising this complaint since I have not yet received refund of my failure transaction amount for which I do not have my application ID. 

I tried to call several times but in vain and hence this complaint. Look forward to your assistance. 

Thanks

Madhu