I have faced software error while generating receipt online. The payment was successfully made (SUCCESSFUL TRANSACTION) but the receipt was not generated and the payment data not updated. So, I have again made the payment effectively paying twice the amount for this year's property tax. The BBMP TAX PAYMENT DETAILS link however ONLY SHOWS the details about the 2nd payment I have made.

Please either revert the amount or treat it as credit/advance payment towards 2016-17 property tax.

These are the details of the "software failure"

The Error Message displayed on SUCCCESSFUL TRANSACTION page is : "Inside Catch Transaction(process ID 94) was deadlocked on lock|communication buffer resources with another process and has been chosen as deadlock victim. Rerun the transaction". I have attached a pdf file of the SUCCESSFUL TRANSACTION SCREEN with the error message. Clearly, it was a software failure.

Bank Transaction number = 16189773

Application no (2008-09) = 3114372

Amount =4872

Receipt No : 1516890148669

The following is the payment gateway mail about the failed transaction : 

As requested by you, please note that the following SALE has been processed by IDBI Bank - Eazy2Pay Payment Gateway :

Merchant Name: Bruhat Bangalore Mahanag

 Merchant Ref Number: 230901352928-3114372-890148669

 Payment Amount: Rs. 4872.00

 Payment Date: Sun Apr 26 11:16:52 GMT+05:30 2015

 Card Used: XXXX XXXX XXXX 3602

 Transaction Identification Number: 75564746-16190035.

The following is the payment gateway deatails of the 2nd payment that I did and this details is now reflected in BBMP Portal

Dear Customer, 

As requested by you, please note that the following SALE has been processed by IDBI Bank - Eazy2Pay Payment Gateway : 

Merchant Name: Bruhat Bangalore Mahanag 

Merchant Ref Number: 230900746109-3114372-890148669 

Payment Amount: Rs. 4872.00

Payment Date: Sun Apr 26 11:06:50 GMT+05:30 2015

Card Used: XXXX XXXX XXXX 3602 

Transaction Identification Number: 75564746-16189773.