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Complaint No. : FMS/CMT-2387
Project Name BBMP - FMS Complaint Raised Date 22-04-2015
Subject Online transaction Failed but amount got debited from the account
Complaint / Requirement

Hi,

The online transaction reference number for HDFC is 416115005 .

Total amount paid: Rs. 6766/-

The Problem is,Initially I had made the Payment using "HDFC internet banking" and the amount got debited from my account but later got a display in the BBMP Portal saying "Transaction Failed"
 
Later, I used my ICICI Bank net banking and made the payment and the payment was successful and was also able to generate the receipt this time.
 
I am concerned about the amount that was debited earlier when transaction was made using HDFC bank. The transaction had failed but the amount of Rs 6676 was debited.
Need to know what is the procedure to get back this amount back.

SAS Number for 2008-> 442003444

Regards

Swathish

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