BBMP Financial Management System

GPMS Online Complaint Monitoring System
Complaint No. : FMS/CMT-1529

Project Name	BBMP - FMS	Complaint Raised Date	23-04-2014
Subject	Transaction Failed
Complaint / Requirement	Hi, My internet went down when I paid tax online at 2014-04-16 16:10:56:09, but the amount was debited from my credit card. So, I paid the tax again using my credit card. There were 2 transactions in total. First one failed, amount was deducted. Second one is successful, receipt is generated. I request you to reverse the first transaction. The details of failed transaction are: Card issuing bank: HDFC Bank Transaction Date: 16-Apr-2014 Payment Settlement Date: 17-Apr-2014 Transaction Amount in Rs.: 4,661.00 Merchant Establishment: BBMP-PROPRITY TAX COLL Authorization Code: 060251 ARN: 451780441070000000

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Vani Suresh - 24-04-2014 10:04:06

Complaint forwarded to:

Deputy Commissioner (Revenue) : Shri Ramakanth, 22975555,9480683121,dcrev@bbmp.gov.in

Advisor IT:Shri Sheshadri T,22133029,9480683131,itadv@bbmp.gov.in

You can also contact Control Room Number:22221188 at BBMP, Head Office

Ramananda Rao K - 15-05-2014 10:05:00

Hi,

It has been 22 days since this complaint was raised. Please take action on this item as soon as possible.

Regards,

Ramananda Rao

Ramananda Rao K - 23-05-2014 11:05:36

Please resolve this issue ASAP!

Ramananda Rao - 24-06-2014 08:06:17

Received the refund. Thanks a lot for your help!

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